Neptune Flood Customer Care Center
Welcome to Neptune! We aren’t your typical insurance company. Everything is done digitally at Neptune. With our state-of-the-art technology, we let the customer swim through the policy process on their own. No need to contact an agent for assistance. If you do want to talk with an agent, we have some available as well. With that in mind, if you have any questions, please contact us anytime for flood insurance support.
Quick Support
Neptune Flood Coverage for Residential, Commercial and RCBAP
Direct Neptune Customers
For policy questions, changes, endorsements or cancellations please call:
727-202-4815
For quote, website issues and general Neptune inquiries for Residential and Commercial Flood Insurance:
[email protected]
*If you created a policy with a registered Neptune Agent, please contact them regarding your policy questions or endorsements.
Make A Payment
You can log into your Neptune portal via the link in your Neptune email correspondence or you can contact us at [email protected] or 727-202-4815.
Mortgage Requests
To add or change mortgage information
[email protected]
Need evidence of Insurance?
727-202-4815
*If the client worked with a registered Neptune Agent, please contact them directly about policy updates and documentation.
Registered Neptune Agents
Interested in being registered with Neptune?
[email protected]
Trailing docs? Please upload them to the Agent Portal
Visit Policy Management in the Agent Portal
General agent questions
727-202-4815
